We wanted our friends and family to be able to follow the journey of Amy and Guppy through Texas, Ohio, and the rest of the world! Leave us a comment or send us a picture! This site is a work in progress, so any comments or suggestions are welcome!
Love
Amy and Guppy
Love
Amy and Guppy
Monday, April 27, 2009
Friday, April 24, 2009
Thursday, April 23, 2009
Tuesday, April 21, 2009
Monday, April 20, 2009
Friday, April 17, 2009
When Customer Service isn't really service....
I have had such a fight this morning!
I goofed and sent a check I was supposed to send to Time Warner to MY home address instead of their address. I called customer service to see what I should do. They gave me this BFD about sending the check to the check issuer and being charged a $25 fee and then me sending a new check from my account and it would take a month to credit the amount back.
I began to get a little steamed, and thought the rep didn't really know what he was talking about. He kept putting me on hold and asking someone questions and it seemed very unorganized.
I finally called BS on this guy and said I would try another route, then hung up.
I called the customer service number on the check, and they said, "Its a valid check. Just put it in an envelope and mail it to Time Warner." Easy Peasy!
I guess you always have to question people, especially when customer service doesn't really sound like service.
I goofed and sent a check I was supposed to send to Time Warner to MY home address instead of their address. I called customer service to see what I should do. They gave me this BFD about sending the check to the check issuer and being charged a $25 fee and then me sending a new check from my account and it would take a month to credit the amount back.
I began to get a little steamed, and thought the rep didn't really know what he was talking about. He kept putting me on hold and asking someone questions and it seemed very unorganized.
I finally called BS on this guy and said I would try another route, then hung up.
I called the customer service number on the check, and they said, "Its a valid check. Just put it in an envelope and mail it to Time Warner." Easy Peasy!
I guess you always have to question people, especially when customer service doesn't really sound like service.
Wednesday, April 1, 2009
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