When Customer Service isn't really service....

I have had such a fight this morning!

I goofed and sent a check I was supposed to send to Time Warner to MY home address instead of their address. I called customer service to see what I should do. They gave me this BFD about sending the check to the check issuer and being charged a $25 fee and then me sending a new check from my account and it would take a month to credit the amount back.

I began to get a little steamed, and thought the rep didn't really know what he was talking about. He kept putting me on hold and asking someone questions and it seemed very unorganized.

I finally called BS on this guy and said I would try another route, then hung up.

I called the customer service number on the check, and they said, "Its a valid check. Just put it in an envelope and mail it to Time Warner." Easy Peasy!

I guess you always have to question people, especially when customer service doesn't really sound like service.